For many homeowners, stone countertops are a dream come true… but if you hire the wrong people to install them, that dream can turn into a nightmare. Not all countertop installation companies have the same attention to detail, customer service, or installation capabilities. Here are 7 signs that the installer you’ve been talking to might not be the best choice for your new build installation or renovation!
1. Visible Installation Flaws
One of the clearest signs you’ve hired the wrong installers is the presence of glaring flaws in the finished product. Obvious seams, uneven surfaces, poorly aligned edges, or obvious gaps between the countertop and wall indicate careless work. Stone countertops should sit flush and level, with precise fits that enhance both function and appearance. Any visible errors signal a lack of skill or attention to detail. Before choosing an installer, look at their website and social media. What do their installations look like? What do the reviews say about their work? Doing some homework before choosing an installer can save you a lot of heartache and frustration!
2. Poor Communication and Service
If you can’t easily get hold of your installer, that’s a big red flag. From initial consultations to final installation, clear communication is essential for a smooth project. It ensures that if problems do arise, you’ll be aware of the issue and know what the next steps are. If your contractor ignores questions, provides vague answers, or fails to keep you informed, it’s a sign of poor service.
3. Incorrect Measurements
You can’t have a good countertop installation without accurate measurements. If installers arrive with pieces that are too short, too long, or improperly cut, they either rushed the job or failed to measure correctly. Stone countertops cannot be adjusted easily on-site, so errors in sizing often mean costly delays and wasted materials. If you’ve ever heard the phrase “measure twice and cut once,” you’ll understand why good measurements are so important!
4. Low-Quality Craftsmanship
Even high-grade materials lose their appeal when craftsmanship is lacking. Rough edges, uneven polish, or inconsistent surface finishes are all signs of a poor fabricator. A reputable installer takes pride in delivering a polished, professional finish that showcases the natural beauty of stone countertops.
5. Lack of Proper Equipment or Techniques
Stone countertop installation requires specialized tools and expertise. Cutting and finishing stone requires precision machinery, and improper techniques can damage both the countertop and surrounding areas. If your contractor shows up unprepared or lacks proper equipment, that’s another red flag.
6. Delays Without Explanation
Unforeseen issues can occasionally cause delays, but a reliable countertop professional always keeps you informed. If your project drags on without a reasonable explanation or if timelines shift constantly, it may indicate disorganization or overbooking. Professionals respect your time and manage schedules responsibly to minimize setbacks.
7. Failure to Clean Up Properly
Finally, a professional installation team respects your space. When the job is complete, your countertops should be clean and ready for use. Dust, debris, or adhesive remnants left behind signal a lack of care and professionalism. Thorough cleanup reflects attention to detail and commitment to customer satisfaction.
Finding The Right Countertop Installer
Stone countertops are an investment meant to last, and you deserve a flawless installation that showcases their beauty and durability. If you’ve noticed these warning signs, it’s time to rethink your choice of contractors. True Blue Surfaces is here to deliver expert craftsmanship and superior service from start to finish. Contact us today for a free quote!